4 Steps to Handling Criticism
The price of leadership is criticism. No one pays much attention to the last-place finishers. But when you’re in front, everything gets noticed. So it is important to learn to handle criticism constructively. The following four-step process, which I included in my book Leadership Gold, has helped when people criticize me as a leader. I would like to pass it on to you. Know yourself —This is a reality issue. Change yourself —This is a responsibility issue. Accept yourself —This is a maturity issue. Forget yourself —This is a security issue. 1: Know Yourself Aristotle said, “Criticism is something you can avoid easily—by saying nothing, doing nothing and being nothing.” Early in my career, I wanted to make everybody happy. It took me a couple of years to realize that if I was going to lead, there would be tough decisions that were going to make some people upset. I asked myself: Do I want to make people happy or do I really want to lead? I understood clearly that I had to begin to know w...